Synergy is pleased to announce the signing of the contract and commencement of work on the development of the social protection Management Information System (MIS) for the Ministry of Social Affairs and Labour of Haiti (MAST). In November 2023, following a rigorous tendering process, Synergy, in collaboration with the consulting firm Papyrus, was chosen to undertake this important project.

In 2021, MAST launched the “Adaptive Social Protection Project for Increased Resilience” (Projet de Proteccion Sociale Adaptive pour une Resilience Accrue, PSARA) aimed at promoting its strategic and operational objectives as outlined in the National Policy for Social Protection and Promotion (PNPPS). This cash transfer program aimed to establish an adaptive safety net system to effectively respond to shocks. The program also includes a shock response component, as well as accompanying measures such as financial inclusion as well as health, hygiene and nutrition. With this initiative, MAST issued a call for proposals to select a provider to supply a digital tool for automating, managing, and facilitating social transfers.

The project envisions rolling out the social safety net Klere Chimen, which aims to assist vulnerable households with children under the age of five, expectant mothers, or individuals with disabilities by addressing their immediate food needs.

The process of digitalizing operations associated with the service delivery chain of the Klere Chimen program entails creating an integrated MIS. This system will be designed not only to expand but also to accommodate the requirements of potential future national programs. The MIS will be equipped to communicate with payment solutions provided by financial service providers, streamlining social transfers to the project’s target demographics, especially those most in need.

In 2021 and 2022, the World Food Programme (WFP) and MAST conducted comprehensive research both domestically and internationally. Drawing upon the comparative analysis of systems in countries facing similar socio-economic and human development challenges as Haiti, MAST has pinpointed the critical success factors for an MIS tailored to Haiti’s context.

This notable project will leverage the robust capabilities of Synergy Auxillium – Synergy’s proprietary social protection product. To be implemented in French, the project will mark a significant milestone in the Caribbean region, complementing to other social protection solutions developed by Synergy in the Bahamas, Barbados, Trinidad and Tobago, among others.

Synergy International Systems, Inc. (“Synergy”) is a software development and consulting tech company built on hard work, dedication, and a commitment to excellence. Founded in 1997, we have worked in more than 80 countries to help organizations and governments to become more data driven. We are a privately held, 200+ person company headquartered in the Washington, D.C. metro area, USA, with a Development and Global Learning Center in Armenia, and offices in the Netherlands and Rwanda. Synergy has achieved ISO/IEC 27001:2013 and ISO 9001:2015 to certify its Information Security and Quality Management Systems (ISMS and QMS).

In an effort to enhance social assistance delivery and bolster the overall welfare of its citizens, the Government of Saint Vincent and the Grenadines has partnered with Synergy to implement the Social Assistance Management Information System (SAMIS). The initiative is part of the Human Development Service Delivery Project, supported by the World Bank.

The Human Development Service Delivery Project, a key priority for the Government of Saint Vincent and the Grenadines, aims to improve the quality and efficiency of service delivery in education, enhance the administrative capabilities of social assistance programs, and strengthen labor market systems within the country.

Recognizing the need for a comprehensive social protection system, the government has entrusted Synergy with the task of designing, supplying, and installing SAMIS powered by Synergy’s proprietary product – Auxilium. As a cutting-edge platform, SAMIS will serve as a unified framework for managing various social assistance programs, including Social Protection, Child Development, Gender Affairs, Youth Development, Co-operative and Community Development, as well as Housing and Informal Settlements.

The implementation of SAMIS was officially initiated in June 2023 with a two-week needs assessment mission led by Synergy Auxilium Program Director Lilit Gasparyan and Project Manager Lia Harutyunyan. During this crucial phase, the Synergy team collaborated closely with government officials and key stakeholders to understand the specific requirements and challenges faced by the country’s social assistance programs.

Speaking about the project, Lilit Gasparyan expressed her enthusiasm, stating, “We are delighted to partner with the Government of Saint Vincent and the Grenadines to implement SAMIS. Our mission is to leverage technology to empower governments and optimize social service delivery. Through this transformative platform, we aim to streamline processes, improve efficiency, and ensure that the most vulnerable members of society receive the support they need.”

SAMIS is set to revolutionize the social assistance landscape in Saint Vincent and the Grenadines by facilitating seamless coordination, data management, and analysis across various government departments. By centralizing information and implementing advanced reporting mechanisms, SAMIS will enable policymakers to make informed decisions, identify gaps in service delivery, and design targeted interventions to uplift disadvantaged individuals and communities.

This collaboration marks Synergy’s expansion into the Caribbean region, solidifying its global leadership in government technology solutions. With a proven track record worldwide, Synergy will drive positive change and contribute to the development of the country. The implementation of SAMIS by Synergy represents a significant milestone, leveraging technology to create a brighter future and a more inclusive social protection system for all citizens.

Synergy International Systems, Inc. (“Synergy”) is a software development and consulting tech company built on hard work, dedication, and a commitment to excellence. Founded in 1997, we have worked in more than 80 countries to help organizations and governments to become more data driven. We are a privately held, 200+ person company headquartered in the Washington, D.C. metro area, USA, with a Development and Global Learning Center in Armenia, and offices in the Netherlands and Rwanda. Synergy has achieved ISO/IEC 27001:2013 and ISO 9001:2015 to certify its Information Security and Quality Management Systems (ISMS and QMS).