Synergy eCase Archives -

Rwanda Wins Commonwealth Access to Justice Innovation Awards

Tatev Gyurjyan — Wed, 13 Mar 2024 10:03:50 +0000

We are pleased to announce that Rwanda has been honored with the inaugural Commonwealth Access to Justice Innovation Awards. The award recognizes Rwanda’s exemplary efforts in enhancing access to legal services for vulnerable populations through two pioneering initiatives: Abunzi (Mediators) Committee Project and the Integrated Electronic Case Management System (IECMS).

These innovative projects have contributed to Rwanda’s pursuit of Sustainable Development Goal (SDG) target 16.3, which aims to ensure equal justice for all. The IECMS, launched in 2016, has revolutionized the judicial process by automating procedures and enabling efficient information sharing among institutions, thereby accelerating the delivery of justice.

The awards were presented to Rwanda’s Minister of Justice, Dr. Emmanuel Ugirashebuja, by Patricia Scotland, the Secretary General of the Commonwealth, during the 2024 Commonwealth Law Ministers Meeting (CLMM) held in Zanzibar from March 4-8, 2024.

Dr. Ugirashebuja shared his thoughts on the importance of innovation in the realm of justice. He emphasized the goal of ensuring widespread access to justice and the provision of appropriate means for resolving disputes. He acknowledged the instrumental role of technology in achieving these objectives, noting that the receipt of the award was a welcome acknowledgment of their efforts and success in this domain.

Synergy strongly appreciates the long-term partnership with the Ministry of Justice of Rwanda. This award marks a significant milestone in the collaborative efforts to enhance access to justice.

Synergy International Systems, Inc. (“Synergy”) is a software development and consulting tech company built on hard work, dedication, and a commitment to excellence. Founded in 1997, we have worked in more than 80 countries to help organizations and governments to become more data driven. We are a privately held, 200+ person company headquartered in the Washington, D.C. metro area, USA, with a Development and Global Learning Center in Armenia, and offices in the Netherlands and Rwanda. Synergy has achieved ISO/IEC 27001:2013 and ISO 9001:2015 to certify its Information Security and Quality Management Systems (ISMS and QMS).

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Re-Engineering IECMS in Papua New Guinea

Tatev Gyurjyan — Mon, 30 Oct 2023 10:41:58 +0000

The National Judicial Staff Services (NJSS) of Papua New Guinea (PNG), one of Synergy’s trusted clients, commissioned Synergy to re-engineer their Integrated Electronic Case Management System (IECMS) based on Synergy’s latest technology – IDM 8.0 platform.

In 2018, Synergy was contracted to create IECMS for the digitalization of civil cases of the National Court and the Supreme Court of PNG. The development of the IECMS was completed in 2019, and the system went live right before the COVID-19 pandemic hit the world when different jurisdictions had to go digital. The IECMS has significantly modernized court operations, integrating court operations and data management into a single and coordinated system with a user-friendly interface. The IECMS has digitalized and standardized the paper-based case records and enabled the full reproduction of cases, improving the quality of court case information.

Over the last 1.5 years, Synergy has engaged in ongoing discussions with the NJSS of PNG to collaboratively explore opportunities for the IECMS re-engineering. Throughout this extensive period of collaboration, Synergy has supported and guided the NJSS in refining and shaping the system requirements. This joint effort has been aimed at achieving an optimal and highly efficient solution that aligns seamlessly with the unique needs and aspirations of the client. This enduring partnership between Synergy and the Judiciary of PNG stands as a testament to our shared commitment to innovation, efficiency, and the advancement of technological solutions within the judicial landscape.

The re-engineered IECMS will allow the NJSS to make the best use of Synergy’s latest low-code technology, which will not only enable the use of the low-code builders of IDM 8.0, but also facilitate more effective maintenance of the system. The IECMS is envisioned to have a built-in virtual court capability, judgement execution module, and performance management module among other additions.

Synergy International Systems, Inc. (“Synergy”) is a software development and consulting tech company built on hard work, dedication, and a commitment to excellence. Founded in 1997, we have worked in more than 80 countries to help organizations and governments to become more data-driven. We are a privately held, 200+ person company headquartered in the Washington, D.C. metro area, USA, with a Development and Global Learning Center in Armenia, and offices in the Netherlands and Rwanda. Synergy has achieved ISO/IEC 27001:2013 and ISO 9001:2015 to certify its Information Security and Quality Management Systems (ISMS and QMS).

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Transforming the Justice System in Sao Tome and Principe with Synergy

Ani Gevorgyan — Fri, 17 Feb 2023 12:35:44 +0000

The National Strategy for Digital Governance in Sao Tomé and Principe (STP) calls for several digital transformation initiatives aimed at boosting the provision of digital services. One of those initiatives is to digitalize the country’s justice system.

To that end, in December 2022, the Government of STP, with the support of the UNDP Office to STP, awarded a contract to Synergy International Systems to implement an Integrated Case Management System (ICMS) for the justice system. The ICMS will be rolled out in phases, with the first phase covering the entire cycle of criminal proceedings across Police, Prosecution, Judiciary, and Prison in the city of Sao Tome, and at the later stage to be expanded to the whole country. This gradual approach will ensure a smooth transition to fully digitalized processes of administering justice.

In January 2023, Synergy’s system analysts Karine Gevorgyan and Sergey Barseghyan traveled to STP to conduct a needs assessment and evaluate the resources and capabilities required to ensure the successful operation of the ICMS.

As part of the visit, they met with the key stakeholders of the criminal justice system, including the Ministry of Justice, Internal Administration and Human Rights, Supreme Court of Justice, Court of First Instance, Public Ministry, Ministry of Defense and Internal Administration, Prison Services and Social Reinsertion, Judiciary Police, National Police, Lawyers of Organization of STP, and the National Assembly.

The ICMS will be Synergy’s first e-justice project in a Portuguese-speaking country and the first implementation of Synergy’s eCase solution in a civil law jurisdiction.

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