IECMS Archives -

Re-Engineering IECMS in Papua New Guinea

Tatev Gyurjyan — Mon, 30 Oct 2023 10:41:58 +0000

The National Judicial Staff Services (NJSS) of Papua New Guinea (PNG), one of Synergy’s trusted clients, commissioned Synergy to re-engineer their Integrated Electronic Case Management System (IECMS) based on Synergy’s latest technology – IDM 8.0 platform.

In 2018, Synergy was contracted to create IECMS for the digitalization of civil cases of the National Court and the Supreme Court of PNG. The development of the IECMS was completed in 2019, and the system went live right before the COVID-19 pandemic hit the world when different jurisdictions had to go digital. The IECMS has significantly modernized court operations, integrating court operations and data management into a single and coordinated system with a user-friendly interface. The IECMS has digitalized and standardized the paper-based case records and enabled the full reproduction of cases, improving the quality of court case information.

Over the last 1.5 years, Synergy has engaged in ongoing discussions with the NJSS of PNG to collaboratively explore opportunities for the IECMS re-engineering. Throughout this extensive period of collaboration, Synergy has supported and guided the NJSS in refining and shaping the system requirements. This joint effort has been aimed at achieving an optimal and highly efficient solution that aligns seamlessly with the unique needs and aspirations of the client. This enduring partnership between Synergy and the Judiciary of PNG stands as a testament to our shared commitment to innovation, efficiency, and the advancement of technological solutions within the judicial landscape.

The re-engineered IECMS will allow the NJSS to make the best use of Synergy’s latest low-code technology, which will not only enable the use of the low-code builders of IDM 8.0, but also facilitate more effective maintenance of the system. The IECMS is envisioned to have a built-in virtual court capability, judgement execution module, and performance management module among other additions.

Synergy International Systems, Inc. (“Synergy”) is a software development and consulting tech company built on hard work, dedication, and a commitment to excellence. Founded in 1997, we have worked in more than 80 countries to help organizations and governments to become more data-driven. We are a privately held, 200+ person company headquartered in the Washington, D.C. metro area, USA, with a Development and Global Learning Center in Armenia, and offices in the Netherlands and Rwanda. Synergy has achieved ISO/IEC 27001:2013 and ISO 9001:2015 to certify its Information Security and Quality Management Systems (ISMS and QMS).

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Transforming the Justice System in Sao Tome and Principe with Synergy

Ani Gevorgyan — Fri, 17 Feb 2023 12:35:44 +0000

The National Strategy for Digital Governance in Sao Tomé and Principe (STP) calls for several digital transformation initiatives aimed at boosting the provision of digital services. One of those initiatives is to digitalize the country’s justice system.

To that end, in December 2022, the Government of STP, with the support of the UNDP Office to STP, awarded a contract to Synergy International Systems to implement an Integrated Case Management System (ICMS) for the justice system. The ICMS will be rolled out in phases, with the first phase covering the entire cycle of criminal proceedings across Police, Prosecution, Judiciary, and Prison in the city of Sao Tome, and at the later stage to be expanded to the whole country. This gradual approach will ensure a smooth transition to fully digitalized processes of administering justice.

In January 2023, Synergy’s system analysts Karine Gevorgyan and Sergey Barseghyan traveled to STP to conduct a needs assessment and evaluate the resources and capabilities required to ensure the successful operation of the ICMS.

As part of the visit, they met with the key stakeholders of the criminal justice system, including the Ministry of Justice, Internal Administration and Human Rights, Supreme Court of Justice, Court of First Instance, Public Ministry, Ministry of Defense and Internal Administration, Prison Services and Social Reinsertion, Judiciary Police, National Police, Lawyers of Organization of STP, and the National Assembly.

The ICMS will be Synergy’s first e-justice project in a Portuguese-speaking country and the first implementation of Synergy’s eCase solution in a civil law jurisdiction.

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Labour and Administrative Courts in Zimbabwe Go Digital

Ani Gevorgyan — Thu, 09 Feb 2023 11:49:52 +0000

On February 1st, 2023, the second phase of the Zimbabwe Integrated Electronic Case Management System (IECMS) was piloted in the Labour and Administrative Courts of Zimbabwe. Henceforth, the filing of the applications, review and case processing including hearings at the two judicial institutions will be fully done electronically.

It will also allow both the general public and legal professionals to obtain court rulings, monitor the progression of cases through the system, submit case-related documents electronically, and make payments for court fees online.

Prior to the official launch, Synergy eJustice team delivered training to the court staff and other system users to familiarize them with the new system.

The second phase was built on the success of the initial pilot of IECMS in May 2022 that covered the digitalization of Constitutional Court, Supreme Court, and the Commercial Division of the High Court of the country.

It is expected to pave the way for a nationwide roll-out of the system by the end of 2023, with the goal of transforming the entire legal system in Zimbabwe, improve the efficiency and transparency and enhance access to justice for citizens.

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Anna Sargsyan — Thu, 13 Jul 2017 14:20:00 +0000

Washington, DC – July 13, 2017 – The Integrated Electronic Case Management System (IECMS) developed for the Government of Rwanda by Synergy received a prestigious 2017 Top Ten Court Technology Solution Award at the 8th International Conference organized by the National Association for Court Management and the International Association for Court Administration in Washington, DC.

The conference theme, “Excellence on a Global Scale”, reflects the commitment of both NACM and IACA to the worldwide improvement of the administration of justice. The conference brings together hundreds of judicial administration professionals, judges and technology companies around the world to network and share the experience on how to effectively overcome the challenges of the justice sector and strengthen the rule of law.

Rwanda’s Minister for Justice – Mr. Johnston Busingye welcomed the recognition, saying the system was designed and developed to match the country’s legal system.

“It is deployed in all courts and prosecutions across Rwanda. All court users access the courts through this system. The recognition validates our work and commits us to double our effort,” he said.

Rwanda IECMS is a sector-wide platform connecting all justice government institutions involved in the provision of justice, including Rwanda National Police, National Public Prosecution Authority (NPPA), the Judiciary, Rwanda Correctional Services, and the Civil Litigation Service. It is available nationwide and is utilized by thousands of Rwandans every day, improving access to justice and improving court efficiency. A case study of the IECMS has been published as part of the IACA Journal.

Synergy International Systems has been working on this project since 2015 after being selected by Ministry of Justice through an international competitive bidding.

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