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- 1 hour
In 2019, Barbados, led by the Ministry of People Empowerment and Elder Affairs, began a process to streamline and optimize over 200 social protection programs across the nation. This effort culminated in the creation of the PULSE-MIS (Poverty Reduction Utilizing Labor Social Empowerment Management Information System). Fast forward to 2024, and PULSE-MIS has successfully completed its pilot phase, marking a significant milestone in modernizing Barbados’ social safety net.
What does PULSE-MIS achieve?
- Supporting assistance programs from education and food to childcare services.
- Unifying processes for all departments within the Ministry in the scope of the Amalgamation program.
- Enabling beneficiary management through a case management module.
- Aiming to connect the government with citizens through a public portal in the future.
During the webinar, Dorian Best, Project Officer MIS, shared the challenges encountered during the pilot implementation of PULSE-MIS and provided invaluable insights gained from this experience. These lessons are pivotal in the pursuit of building more inclusive social safety nets in the digital age. Additionally, Bridget Lewis, Chief Change Facilitator, underscored the critical role of change management when implementing and piloting digital social protection MIS.
Furthermore, Hayk Vardanyan, Project Manager at Synergy, shed light on the technological aspects of implementing a social protection MIS and spotlighted the main problems solved with the introduction of the digital social protection system.
Watch the webinar to explore the transformation of social protection in Barbados and learn from the pioneers who have navigated this groundbreaking change.
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Watch the Webinar Video
Also: Unveiling PULSE-MIS
Our Speakers
Project Officer MIS (PO-MIS), One Family Programme
Chief Change Facilitator, Government of Barbados
Project Manager, Synergy International Systems, Inc.
Business Development Executive, Synergy International Systems, Inc.
In this webinar, national social protection administrator Jaimie Humes (Ministry of Social Services & Urban Development of Bahamas) presents lessons learned, design approaches to integrated beneficiary management, and social protection unification, and practical applications for other social protection teams. Synergy Social Protection Program Director Lilit Gasparyan, Social Protection MIS Expert Tim Lann and Project Manager Lia Harutyunyan provide technological insights into the process of digitalizing and unifying these programs, the importance of investment in technology when planning national social protection strategy, and how important features such as integrated beneficiary management can be built into programs.