When justice sector institutions undertake large-scale digitalization projects that require substantial amounts of financial and human resources, many refer to international consultancies to perform gap analyses and provide detailed system requirements for later procurements. This approach is costly and highly dependent on the consultant, who may fail to achieve a genuine understanding of the beneficiary agency’s needs, thus limiting their potential options. It is more effective at these early stages of information system implementation to minimize expenditures and focus on laying the groundwork for the beneficiary agency’s understanding of the project’s scope.
Benchmarking exercises have become the preferred tool for achieving this, specifically through government-to-government (G2G) collaboration, which enables governments to discern the breadth of the venture even before the start of the project.
Download the article to find out how different countries in Africa have used benchmarking exercises to start the digitalization of their justice systems.